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Shoreside, many of our people either have spent years first working on our ships or have other maritime experience. Use a check mark to point the choice where expected. Learn more about family cruises with Holland America Line. Group Rates. Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I-7108, I-7101, I-6131, I-6116, V5171, V5152, I-5129, I-5112, V5057, V5055, V5054, V5052, V4167, V4146, V4107, V4096, C1134, C1125, C1123, C1121 are fully accessible. 3.) This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Be it illness, family matters, unforeseen work events - anything, CPP enables you to cancel your vacation plans before you leave for any reason and receive a refund. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Visa and documentation requirements vary by nationality and destination. Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your luggage or belongings. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. In absence of running water, the use of alcohol-based hand sanitizers is recommended to help prevent disease transmission. The Classification Society carries out a full ship inspection once a year plus does additional surveys of important safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested. Book online at www.luggageforward.com/hollandamerica or call Luggage Forward directly. Fully Accessible Bidis - essentially flavored cigarettes - are not generally permitted entry. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. * (See section for Bags VIP Luggage Delivery below for details.). It's the easy, hassle-free way to travel to and from your cruise. Fully Accessible Q I have opted for a guarantee stateroom. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. No right of cancellation exists under either of these circumstances. Q With Express Docs, how will I receive luggage tags? We celebrate a variety of holidays on board and offer special holiday voyages on every ship in late December. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. The Quench Beverage Packageincludes unlimited non-alcoholic beverages and bottled waters 500ml and under. Non-Suite. Changes to the booking may require cancellation and rebooking of flights. For more information, consult your Customs Agency. With this in mind, the following emergency phone numbers are available for your use. For specific information regarding the country to which you are traveling, please visit U.S. State Department website for country-by-country information. A: Jeans without holes, tears or embroidery are welcome on most evenings in all restaurants, but on Dressy nights jeans are only allowed in casual dining restaurants. Save my name, email, and website in this browser for the next time I comment. It begins with the design and equipping of our ships. A We now provide Journey guests with Express Docs. bars, the shops, spa, shore excursions. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Once your deposit has been made, you can sign up for EZpay any time a month or more in advance of your final payment date. On the morning of disembarkation, each guest must have settled their onboard account. Roll-in Showersprovide the turning space necessary for a wheelchair to maneuver within the showering area. All of our crew are appraised by a senior officer at the end of each sailing assignment. Stay connected throughout the cruise by surfing the web, using social media, checking email and sending messages to friends and family. ONBOARD CREDIT FOR HOLLAND AMERICA LINE ACADEMY GRADUATE Complete #1 and #3 Please send your completed application form and required documents by email to Family_and_Friends@hollandamerica.com. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Guests are still obligated to verify such information with the appropriate authorities. Although ourGuest Accessibility Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs. Q What if I do not have an email address or do not wish to provide my email address? For guests with Holland America Lines Flight Ease plan, name spelling corrections may result in a higher air rate, loss of space and/or change fees. Holland America Line shall have the right to refuse or cancel any bookings made at an incorrect price whether or not the order has been confirmed and your credit card charged. dressing, eating, and attending safety drills) MUST have a capable traveling companion. Learn about onboard activities and tips from cruise . ), handling money and after using the restroom. Accessible Transfer Requirements The service is available in more than 250 U.S. airports. Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland America Line fleet, either by accessing our wireless network or utilizing the workstations located in the Explorations Caf. To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. Fares vary by departure date and stateroom category purchased, and during select promotions they may be free. For parties larger than two adults planning to travel in the same stateroom, our reduced fares for kids or extra guests beyond the first and second guest per room offer an exceptional value. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. No. View the complete list ofprohibited items. Once a booking is confirmed and accepted, full payment is due within 72 hours and standard cancellation penalty applies. Well even take care of any flight changes if needed to join the voyage at the next available port of call. No, there are no additional fees associated with EZpay. Our experienced, award-winning English-speaking staff and crew will do everything to make your cruise an unforgettable experience. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure. To obtain a license, they must have graduated from an accredited maritime college. Holland America Line is hosting the Orange Party on board each of our ships on one evening every cruise. Take advantage of 24-hour room service on your verandah, or enjoy a sophisticated meal in the elegant Pinnacle Grill. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. signNow has paid close attention to iOS users and developed an application just for them. Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Holland America Cruise Line features special pre-or post-hotel packages that allow you to extend your vacation in either your port of embarkation or debarkation. Plus, kids and families love the wide selection of food choices available when dining on board Holland America Line ships. Cruise ship safety is governed by numerous international, federal, state, provincial and local laws and regulations. Q I find some of the wording on my Express Docs is too small on the screen to read comfortably. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head.