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View or pay your bill, check usage, change plans or packages, manage devices & features, and more. ebay customer service on their facebook page. Who pays the shipping costs depends on why you're returning it. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived. This means that you can return it even if the seller's returns policy says they don't accept returns. Select your reason for the return and select. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. If your item arrives, or if you've changed your mind and no longer want to return your item, it's easy to cancel your request. new with tags Condition: New with tags Time left: 6d . But experience has shown When the seller uploads tracking information, you can follow your package online all the way to your delivery address. . If you haven't received your item, you can check to see when it's due to be delivered. Refunds are typically available within 3-5 business days. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Show details. You'll need this email to view your order details, contact the seller, track your order, or start a return if you need to send your item back. A dialogue will open as you type your search terms. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Is it normal When the seller has accepted your return, you need to send the item back to them. Select the description of your item to go to its listing. Here are the main reasons you might ask us to step in and help: Don't leave it too long to ask us to step in and help. To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. The subject line starts with "Order Confirmed". When an item doesn't arrive or you need to return something: Open a request to let the seller know that your item hasn't arrived, or that you want to return it. Here are the main reasons you might ask us to step in and help: Don't leave it too long to ask us to step in and help. Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund even if the seller doesn't accept returns. If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for eBay Money Back Guarantee. There are several ways you can send an item back to the seller. To find the item you bought, look under "My eBay" and "Purchase History." http://pages.ebay.com/help/sell/return-policy.html, http://pages.ebay.com/sellerinformation/tips-for-selling-online/effective-ebay-listings/return-policy.html, http://pages.ebay.com/help/buy/return-item.html. When an item doesn't arrive or you need to return something: If you want to return an item, or if something's gone wrong with your order, the first step is to open a request from your Purchase history. Learn more about our Condition of returns policy. If its costs less than a 1.00 to return to seller, why do I have to pay 3.11 for the seller's label on eBay? Try to work things out - we ask sellers to respond within 3 business days and resolve your request. Maps & Directions. The seller will also pay for return shipping. You won't be able to re-open the request once it's closed. I created an account and opened a case for item didn't arrived asking for a full refund. However, we're here to help. That way, if there's a dispute, you have some evidence of when the package was returned. If possible, we recommend trying to collect your package from the original address. To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. Make sure you send the return by the date in this email to avoid any delays or issues in the refund process. Navy cocktail dress Women's Puff-Sleeve Pleated Mixed-Media Dress. $134 Many eBay sellers accept returns if you've changed your mind. slip format and the old concise format. Free delivery and returns on eBay Plus items for Plus members . Log into your account on the eBay website with your username and password. Copyright 1995-2023 eBay Inc. All Rights Reserved. No one can fix this. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. 3 items so i wouldn't have to relis As USPS implements price & service changes every July (think the first Learn more about our Condition of returns policy. a Target Plus partner.A retirement party is a good opportunity to produce mementos and keepsakes. View basket for details. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. In some cases, it may be deducted from your refund. Trading Cards Image Detection Feature. You can find more information about returning an item in our article ongetting help with an item you bought as a guest. If you're getting a refund, it will go back to your original payment method. If you need to return the item you bought, you can open a return request through the order confirmation email you received. Something went wrong. Once youve found an item youd like to buy, you can go to checkout to complete your purchase. Something went wrong. If you have a PayPal account, you can use it to pay for your items on eBay. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you bought an item on eBay as a guest, you can still request a return or report that an item hasn't arrived, and the seller should help resolve your issue. excluded Countries when shipping with EIS: "After a seller has been This is the email we sent at the time of your purchase with all your order details. % of people told us that this article helped them. When you see an item for sale on eBay, the listing will include the payment methods you can use to buy it. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Sometimes the PO doesn't If the returned item is used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. 3. You can add a message to the seller and also upload up to 10 photos showing the item's condition. Once you contact us we can assist you in locating the transaction and manually file a claim on your behalf. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. Read our article about managing refunds and return requests. If the item isn't as described, if it's damaged or was damaged in shipping, if it's just plain junk or never arrived, it goes back at the seller's expense and you get a full refund of the original price and your shipping charges. We use cookies to make wikiHow great. zip code and city. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. You can also see the status of your return by going to View order details in your order confirmation email, then selecting Resolutions. Made a purchase as a guest, now can't track my package. : r/Ebay - Reddit Retirement party favors A retirement party is get together, gathering Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details. Learn more about our Condition of returns policy. They should refund the money after the item is sent back to them. Return an item for a refund | eBay Your item didn't match the listing, or it arrived faulty or damaged. full sheet of paper. We've received a response from our Shipping team regarding Copyright 1995-2023 eBay Inc. All Rights Reserved. From the More actions dropdown menu, select See request details and then Close your request. Returning Items. The condition of the returned item is important, so repack it carefully. Don't forget to seal up the item with packing tape. For sets and bundled items, if something's missing, you need to open a return request instead. Green mexico jersey Amazon.com: Mexico Baseball Jersey 1-48 of over To access your request details, you can either: From the request details, simply select Ask eBay to step in and help. If you can't find your guest order confirmation email, select the button below and we'll . In My eBay, find the item under Purchase history, then in More actions, choose Return this item. If you like, you can add a message for the seller and add up to 10 photos. Learn more about the item condition policy. Make sure you know what you can ship and what you cant to avoid delays and fines. If your item arrives, or if you've changed your mind and no longer want to return your item, it's easy to cancel your request. For those rare cases when they dont go that way, the. Copyright 1995-2023 eBay Inc. All Rights Reserved. Check the seller's return policy in the listing to see who is responsible for return postage costs. Most big sellers and corporate sellers will offer a refund. Returns, items not received, and refunds for buyers | eBay Return an item for a refund 4 min article Check the status of your return or missing item request 2 min article Ask eBay to step in and help for buyers 1 min article Appeal eBay's decision about a return or missing item for buyers 2 min article Return postage for buyers 2 min article Get help if you bought as a guest 3 min article. However, it is ultimately up to the sellers to decide upon their return policy, as each seller essentially runs their own shop on eBay. If you're not able to resolve things with the seller, you can ask us to help. Learn more about the, We work hard to make returns smooth. Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honor their stated return policy, you may be eligible for eBay Money Back Guarantee. Hey everyone! If you bought an item on eBay as a guest, you can still request a return or report that an item hasn't arrived, and the seller should help resolve your issue.