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I did call, and was told that since I was returning the item they would not offer compensation. Hi, Im Roberta and welcome to my blog! That changed to Feb 27-Mar 3, then Mar 12-Apr 1, now Apr 4-24. But after they charged my card the next day for ordering never received my bed. No resolution to any of the issues I had on two separate orders. If you feel a message or content violates these standards and would like to request its removal please submit the following information and our moderating team will respond shortly. They will even set up your new furniture in your home for you. the top right corner of our website. Despite the fact that Pottery Barn merchandise is available all year, there are a few key sales to keep an eye out for. Use of this site is subject to our terms of use and privacy policy. Unfortunately, the company is currently experiencing shipping delays due to the Covid-19 pandemic. I've had to track down my item via the website and call multiple times to try to find out if my order will ever arrive. Hottest Topics, https://www.roomandboard.com/catalog/living/sofas-and-loveseats/cade-sofas, https://www.livingspaces.com/departments/furniture/bedroom, http://wsisupplychain.weebly.com/our-locations.html. The Menlo bed frame from Pottery Barn seems to be good quality, a mix of teak and acacia woods. Very disorganized company. If youre not in a hurry for your order, its worth the wait. Over the last 8 months, I have also called their customer service dept several times and asked to be remove. The pandemic has caused major disruptions to the supply chain, resulting in delays for many retailers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. HU-468917799. Standard Parcel - Front Door Delivery Unlimited Flat Rate - Furniture & Freight Delivery Ship to Store Delivery - Reduced Flat Rate Delivery Surcharges Arrived after 5 weeks, poorly painted with 3 pieces not closely matching in color and 1 of the 3 pieces damaged. Overall, Pottery Barn Teen has set failed to set proper expectations and failed to communicate changes; resulting in a poor customer experience. Borderfree. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Whatever the reason, slow shipping can be frustrating for customers who are eager to receive their purchases. Pottery Barn Kids ranks 60th among Kids' Furniture sites. Pottery Barn is a popular home decor store that offers a wide range of furniture, home decor items, and more. I explained that I was returning it because it arrived damaged, and could not exchange for a new one because it was out of stock. Pottery Barns customer service is excellent. I currently dont have any furniture on order but will say based on past history this often happens with PBKids. I can go online and order and it still says 2 weeks delivery. Even worse I have cushion covers on the seat cushions. Join the Pottery Barn mailing list. Quality 143. Group Owners uphold the core values of the brand by reporting content that violates the community guidelines. I chatted online to cancel the 2 orders of the curtains and pottery barn says they can't cancel, they would have to reach out to the vendor to see if they will cancel. 15% OFF Pottery Barn Coupons & Promo Codes May 2023 How do I know I can trust these reviews about Pottery Barn? April 30. First, the company offers free shipping on most orders over $99. Though they received their mattress within a reasonable time frame, the bed frame and headboard were missing in action. Who are these people answering the phone (after on hold for over 30 minutes! Pottery Barn Reviews 1,287 Bad 1.1 www.potterybarn.com Visit this website : Most relevant DO DONNA 2 reviews CA 3 days ago Pottery barn Canada has the worst Pottery barn Canada has the worst customer service around. Service 42. Your experience can help others make better choices. They say that they want you to have the perfect/quality product. I ordered 4 sets of curtains for almost $900. I requested a return and refund soon after, and no one came. Might cancel and order another one from wayfair instead, not an issue with PBkids, but i ordered a crib and dresser on May 15th from a small mom n pop store, it was expected to take 4-6 weeks for delivery and its still not here yet. The company uses regional distribution centers to reduce wait time for its most popular . Of course it didn't and finally arrived another day (though the delivery person said they weren't going to come since it was raining, and I insisted they come). They will even remove all packaging materials so you dont have to lift a finger! Lol. Buy Furniture, Bedding and Decor Items for Up to 30% Off. Additionally, Pottery Barn might use a slower shipping method for its orders, such as ground shipping, which takes longer than faster methods like expedited shipping. There have been threads about this for two years. The traumatic event had led to a breakup, and Ashley and her dog were forced to move into a new home that needed new furniture. Prices. She specializes in experimenting with different types of clay and glazes and shares her knowledge through teaching workshops and classes. Information provided by various external sources. here Pottery Barn Teen has a rating of 1.17 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Shop at a Pottery Barn outlet. Search Learn more about, Learn About What to Expect's Pregnancy & Baby App. The "stock status" date indicated online at your time of purchase should be used as a guide only and may be subject to change. Recent Topics Shipping Information | Pottery Barn Kids Pottery Barn, like many other retailers, has been struggling to keep up with demand during the pandemic. Ordered a storage bed in early February. I was calling Nuna directly when every store was out of stock Bc they answer and are very helpful. No explanation, No guarantees it will make April. At Vox, we believe that everyone deserves access to information that helps them understand and shape the world they live in. 4. Shipping codes are typically available for a limited time, and they can be found on the Pottery Barn website or through a third-party site like RetailMeNot. I will be very hesitant from this company in the future. Shop during a sale. Hi all, I am looking for a sturdy solid wood canopy bed, but don't have >$3K to spend on the sideboard recommended furniture maker options. But West Elm is more of a mystery. guidelines to see which items are